03-08-2023 09:11 PM
Had the phone for a year plus one day. It suddenly bricked with black screen while I was using it. This happened one day after the one year warranty! The service center said it's out of warranty and I have to pay, etc. Wondering whether to just keep it as a brick (and an example of what crappy company not to buy from) or to try to fix it, or just pay up to them despite how angry I am. What a bad product! Is it bad luck or could they have engineered it to last only as long as their warranty period?! The phone always has a black screen now and a computer recognizes it as a QUSB_BULK_ device. It seems to be a known hardware problem. No luck to fix on my own. Should I give up or bite the bullet and pay them?
03-09-2023 01:07 AM
Hi @shimganar , We apologize for any inconvenience this may cause.
I have PM you for confirming the details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?
03-14-2023 01:25 PM
I had an issue with mine, it wouldnt work properly after upgrade to Android13 and it was over a year old, but they fixed it for free. The warranty is 2yrs
05-03-2023 08:32 AM
My zenfone 8 got bricked 27 days after one-year warranty. Asus said all my data would be gone once it gets fixed~~~ Therefore, I asked somebody else to fix it (it was CPU problem which needed to recap) in order to keep data. I will not buy ASUS phone again!
05-03-2023 09:55 AM
Not much help to you know, but always back up your important data, either to PC via cable or to the cloud 🙂