2 weeks ago
Just today (20 Nov 2023, around 4pm local time at GMT +8, Malaysia), my Zenfone 8 indicated that a new Android version is available for download. I downloaded it and when prompted for a reboot, I proceed to do so. The Zenfone 8 has been bricked since then.
It won't accept charging, will not reboot regardless whatever combination of button presses. How to force a restart short of bringing the phone to the local authorised service center?
I love the Zenfone series, have been a Zenfone user since the Zenfone 2. However, I may change my mind.....
2 weeks ago
The same happen to me today.
Phone requested re-boot to update firmware.
Phone then turned off but newer re-booted.
Completely death to all functions at this point.
Please let me know if any update or solution,
Can not visit a service center until end of the week.
2 weeks ago
Same situation for me today.
During the update, the phone turned off and did not turn on again. It doesn't respond anything.
I'm devastated. I don't want to lose all my photos and videos.
It's strange that the same thing happened to several people with the same update.
If anyone knows a solution - please help.
2 weeks ago
@VKWONG1968 , @danielkoenig , @Piszczel
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.
2 weeks ago
Such a shame for ASUS...