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wifi not work zenfone 8 after android 13 upgrade

beresyit
Star II

exactly 1 year of using asus zenfone 8 suddenly wifi doesn't work, hotspot doesn't work, and GPS doesn't work properly. all this started when I upgraded to android 13.
the warranty has ended suddenly an event like this happened. can I get an additional warranty?
previously I never experienced problems while using android 12

83 REPLIES 83

MasRem
Star II

Hi, I have the same problem too. Turns out this morning my wifi + hotspot can not turned on. And my GPS location seems error too. 

Screenshot_20230316-054600849.jpg

Hi @MasRem 

according to your problem, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first.

 https://www.asus.com/support/faq/1006657/

Also, I have PM you for confirming Wi-Fi issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?

Thank you.

Hello, thank you for your quick response. Unfortunately the local support can not help me to replace the motherboard for free, the reason is because I have unlocked the device. But the reason why unlocked it in the first place is because I could not upgrade my OS to A13 and (experiencing many trouble in the previous OS) , even though I try to download it from website. If I know that I should not unlocked the device in the first place to get the hardware repairmen, I would not. Is there anyway you can help me? 

Hi @MasRem 

We've PM you to your question.

Please check the top right corner of the PM box.

Thank you.

OprekGadget
Star I

Hii ASUS Team,

I also have the same problem with my zenfone 8.

After upgrade to Android 13, wifi doesn't work, hotspot doesn't work, and GPS doesn't work properly. The warranty has ended suddenly an event like this happened. can I get an additional warranty?
previously I never experienced problems while using android 12.

Pls advise.