02-05-2023 06:40 AM
exactly 1 year of using asus zenfone 8 suddenly wifi doesn't work, hotspot doesn't work, and GPS doesn't work properly. all this started when I upgraded to android 13.
the warranty has ended suddenly an event like this happened. can I get an additional warranty?
previously I never experienced problems while using android 12
06-15-2023 11:16 AM
I have same problem after upgrade to a13 wifi error not active
06-15-2023 06:26 PM
Hi @mochamadwiby ,
according to your problem, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first.
https://www.asus.com/support/faq/1006657/
Also, I have PM you for confirming Wi-Fi issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?
Thank you.
06-30-2023 01:01 AM
I have the same problem. Cannot connect to WiFi since june 17th. I have android 13, but I think that I upgraded earlier than that. Should I try to downgrade to Android 12?
06-30-2023 01:48 AM
@RickSan
Regarding the issue you have reported, please refer to the following FAQ to see if the situation can be resolved.
https://www.asus.com/support/FAQ/1006657/
If the issue persists, we kindly request you to send your phone for repair to further investigate the matter. Once you obtain the RMA number, please provide it to me so that I can notify the service center about your case.
I have sent you a message, you can provide your contact information and RMA No through the message.
Sorry for any inconvenience it may be caused.
07-14-2023 07:42 AM
My RMA was not accepted, even though I have the same problem as everybody else here.