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Wifi does not work

Bp1
Star I

Hi,

Wifi does not work on my phone anymore. It is turned on but can not detect any network. Also not able to use hotspot.

How can I solve this issue?

9 REPLIES 9

ZT-f8a9bf81
Rising Star I

I've been having these issues for a month and ASUS seems doesn't care about these issues....

camilasaunder89
Rising Star I

Here are some of the things that you can try:

1. Turn Off Your Bluetooth
2. Reboot Your Devices
3. Change your WiFi Password
4. Update the device drivers in your system
5. Check your TCP/IP settings

Aureliannn_ASUS
Moderator
Moderator

Hi @Bp1 

According to your issue, it is suggest that you try the below troubleshooting steps first,

[Phone/Pad] What to do if my phone won't connect to a Wi-Fi network? | Official Support | ASUS Globa...

Also, I have PM you for confirming Wi-Fi issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?

Thank you.

Menhir65
Rising Star I

They are Android 13 bugs that they haven't fixed. The only way to fix is to manually download the Android 12 downgrade file and everything works again. Find everything on the Asus support page, Bios and Firmware section of your phone.