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Wifi and hotspot can't turn on after A13 update And latest security update

Hildaaa
Star II


Hi Asus team...
I have a problem can't turn on wifi and hotspot, it doesn't work at all
It all started after I updated Android 13 and the latest security update, suddenly when I opened the WhatsApp chat application my phone died and when I turned on, wifi and the hotspot couldn't connect.

I've tried the FAQ to troubleshoot this wifi, And have also done a factory reset, But that didn't work it still won't turn on

This is very important because for me to work, and I went to the service center where I was placed, the costs Repair were very expensive, like a new phone, I bought a Zenfone 8 for long term needs, But what I got was a problem even though I had only used it for more than a year, it was very difficult to pay for repairs...

my Zenfone 8 warranty period has expired, can I get an additional warranty?

I attached the screenshot, thank you.

23 REPLIES 23

if you send it to the service center, your phone has its motherboard replaced, which costs here to arrive $500.00, same as new phone, So how about your phone now? Still can't turn on the hotspot and WiFi?

Yes, still cant detect WiFi network and unable to turn on hotspot. Using mobile data for now.

Hi @ceejeey 

Sorry for the late reply, we'll help you check the progress with the local team.

Any news will be update to you in the PM box at the top right corner.

Thank you.

th_besch
Rising Star I

Hi everybody,

Not shure if it's the same problem, but I noticed that the 'show SSID' button was switched to 'off'. After pushing it to 'on' again the issue was gone. 

Can't, hotspot and wifi still not working