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zenfone camera

yoyoma
Star II

my camera became a black screen. 

has this happened to anyone? 

cam on whatsapp works fine though other cam apps don't work either. anybody run into this issue? 

7 REPLIES 7

Glecas
Star III

I've had this happen to me once. All I needed was to turn the phone off and on again.

did that.. 

and clear cache

and delete data

and so on.. 

nothing helped

Thank you for reaching out. Please check if your phone will pass the SMMI test,
Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test

Screenshot_20230404-085900267.png

 on rear camera 1 test got a grey screen.

camera 2 and front are ok