09-20-2023 10:32 AM
My phone died last night after almost two years of no issues. It doesn't power back on, no LED when plugged in, no way to reset, just nothing. In doing some research it seems the motherboard may need replacement, but after chatting with CS, they only provide the option of paying an $85 diagnostic fee to determine the cause. I just would like to know upfront that if the motherboard needs replacement, how much does that cost? Additionally, I'd like to know why is Asus not covering faulty motherboards if known to be defective. Can anybody here in the US share a quote for replacing the motherboard? Thanks!
09-24-2023 11:21 PM
@dsgnmind
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.