Unable to answer call, touchscreen not responding
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08-18-2021 01:20 AM
Since the latest update 30.11.51.103 I have experienced sometimes unresponsive screen when I wanted to answer a call. I could not move the ball (answer/reject).
Solution:
I have pressed the lock button (the hardware button on the side) then pressed again to wake the phone, then the screen was responding and I was able to answer the call.
Please investigate the bug.
Thank You!
Solution:
I have pressed the lock button (the hardware button on the side) then pressed again to wake the phone, then the screen was responding and I was able to answer the call.
Please investigate the bug.
Thank You!
2 REPLIES 2

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08-19-2021 02:35 AM
Hi @laci.kara,
Could you try to clear cache on ASUS launcher?
Let me know if the issue persist.
Thank you.
Could you try to clear cache on ASUS launcher?
Let me know if the issue persist.
Thank you.
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08-19-2021 11:05 PM
Thank You. I cleared, I will test it for a week.
