Showing results for 
Search instead for 
Did you mean: 

Random restarts and bootloop

Rising Star II
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Its happened to me twice now in this week.It randomly happens when i get a normal or whatsapp call and i answer it.The phone suddenly stops responding for a moment ,gets switched off...then restarts when power button is held but is stuck in loop going upto asus symbol and restarting again.
It switches on when power volup voldown is held for sometime....anybody know why its happening or possible solution?


Rising Star II
It happened again twice

Community Legend III
@prashanth If you're running into to multiple crash/reboot issues, please contact a local ASUS service center and let them take a look at your device.