To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[nasch007]

@User_that_got_screwed

We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

*** 

There. Now you can just pin it to be top comment and you don't have to keep writing it out all the time   >.<

[Falcon_ASUS]

@Richard_S 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

[ajp1]

I have a thought.  If you are in the US, you can file a small claim suit against ASUS for the cost of the phone, and maybe more for loss of data/inconvenience.   I think the maximum $$ vary by state.   You might have to do some searching to figure out how/who/where to serve the summons,  but you may be able to avoid an attorney if you share any details you find here.

It seems to me that the cost of sending a legal representative to a court date is going to outweigh the cost of a new phone and damages expenses.

I bought mine in Taiwan, and it is **bleep** near impossible for foreigners to win a lawsuit here, let alone against a massive corp.  Someone please please  please start the trend of small claims court. 

[lkoto]

Hi, just wanted to give an update on my Zenfone 8. After dying back in November I went though various discussions with Asus about getting a motherboard replacement which they quoted $749 AUD originally. I then talked to the retailer I got my phone from and they manged to get Asus to do a in warranty repair for my device.

Before the repair I went to a local data recover place to retrieve my stuff off the dead motherboard. The place was successfully and I was able to get all my data recovered. From the short brief they told they re soldered the SoC with new ball solder connections which was enough for the device to power back on briefly. Afterward Asus had done the motherboard replacement and now my devices works perfectly (until it eventually meets the same fate again).