To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[Falcon_ASUS]

@browjes 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
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[Richard_S]

Adding another to the large pile. It seems like mine made it longer than most, roughly 2 years and 6 months. Very disappointing Asus, I hope everyone posting here convinces customers not to buy Asus products in the future.

[Cass1295]

Dear all,

As many of you already mentioned, ASUS has been of no help whatsoever in trying to resolve the problem at hand. I therefore went to a local repair shop, to see if they can help me recovering my data and this is the answer I got from them:

The following was detected on your device: To access the data, a board SWAP must be performed on the device. This
is a very complex procedure in the area of microsoldering & BGA technology. For a board swap it is necessary to remove all important components such as,
CPU, BASEBAND and NAND memory to be soldered onto a new board. If
the NAND memory is damaged or has a physical defect, data recovery is
a data recovery is not possible.

Does anyone in here know whether this might actually work? They are charging 600€ for their work, so I'm hoping to find out a bit more about my chances before I agree to that.

Thanks in advance!

[nasch007]

I'm not an expert, but I have spent a lot of times over at xda-developers forums. You should probably ask your question there to be honest.

That said, my gut tells my it's highly likely not to work. If the goal is to save your data, the way android encrypts data I believe changed from full disk encryption to file-based... I believe the keys are stored in the CPU and there's a motherboard component to it.

Maybe transplanting your CPU onto a new motherboard would allow that work. Of course, if the CPU is the problem and not the board then you're toast anyways... 

Just my two cents but it may be worth it to check that other forum before spending that much money...

Best of luck!

[nasch007]

@User_that_got_screwed

We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

*** 

There. Now you can just pin it to be top comment and you don't have to keep writing it out all the time   >.<