01-20-2024 06:45 AM
By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens; around two years. Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.
All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this.
This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair.
Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.
Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?
To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence.
Kind regards,
León
Tuesday
Asus reply (rectification) to this "known" manufacturing defect (fault) is to discontinue Asus Zenfone. I have read again and again the complaints of Asus Zenfone owners (users) regarding their phones (same phone models, same symptoms when the phone "suddenly" died) and as I said, the action of Asus is to discontinue Asus Zenfone.
A TOTAL DISAPPOINTMENT. It is a good thing that this phone is discontinued, seemed like ASUS, SCAMMED people when this phone was made.
Tuesday
@JM1
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.
5 hours ago
Same problem; yesterday my zenfone8 is dead. Same way narrated by others customers.
Could you explain me how I can ask for a repair?
Wednesday
Hi All, The service center agreed to repair my Zenfone 8 almost free of charge. I have been charged 26,59 euro. This amount appeared because of cracked back cover, my fault. So all the costs related to actual motherboard damage are being covered by ASUS.
@Falcon_ASUS deserves recognition here. Without his interventions the service center would probably shake me off. The interventions were needed at every stage. First the center agreed to reinspect the phone only if initial costing was approved by me. After contact with Falcon they admitted the phone without preconditions. After reinspection I again received pricing charging me for all the costs. Then Falcon once again saved the day. His help brought me where I am now.
I just paid the invoice. I am awaiting to receive the phone repaired.
Wednesday
Good for you 🙂 btw how much warranty do you have? I have just checked your initial post saying that you bought the phone back in 2021 right? The usual warranty is probably only 24months so... How :)?