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To Asus and all owners of a dead Zenfone 8

leoncarrera
Rising Star I

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

469 REPLIES 469

Conveniently (for ASUS), the phones usually die outside their warranty period.  Australian service center  reply 

"According to the purchase date mention in the invoice  you provided, the Manufacturer Warranty has expired; this device is Out of Warranty, therefore, there will be an assessment fees between $55 to $110  which will be waived if your agree to the repair quotation provided by the service center. You will be required to Mail-In or Drop off the device directly to the Service Centre, at your own cost."

So you buy the phone for over $800 AUD, dies after 1 year (after warranty period has expired). You then need to pay to post it to the service center, then pay for assessment, then pay to get it fix. So you could be up for another $200-$300 AUD. ASUS makes money off the phone and then the repair. How long will the repair last?

It's perfectly engineer to make ASUS max $$.  


$200-$300 AUD won't get you that far. A motherboard replacement will cost you the price of the phone when you bought it new.

Lovely, that's good to know. So there is basically no point in repairing the phone if the cost of the MB replacement is the cost of a new phone. I'm surprised at that, seems a bit pricey.  I was considering sending it down to the service center to get it repaired. Not too stressed though as all the data automatically backs up to my NAS. 

nvubu
Rising Star II

@Falcon_ASUS  has assisted a few people to get their phones fixed even out of warranty - again details are on this thread.

nvubu
Rising Star II

Someone in Australia has sued ASUS under your Not fit for purpose legislation - sorry don't know it's name - and was refunded the full purchase price. The info for this is somewhere on this board, might even be in this thread.

This won't get your data back, but you should recover the cost of the phone.

The replacement m/b cost is around 5-600 USD, so not worth it if you are paying.

edited: might be this legislation: Broken but out of warranty? Your consumer guarantee rights may still apply | ACCC