To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[saleemi]

hi, my ZenFone 8 died suddenly yesterday while I was on a video call and didn't turn on or charging since then. I have read so many complaints about this phone and my phone problem is the same as others on this thread. I'm from Australia and I bought the phone a couple of years ago online through some local seller can't remember but can try find out details if required but I'm pretty sure the phone was purchased over 2 years ago. please find attached the picture of serial number. please help me recover my phone. thanks 

[Thor8]

I bought my zenfone 8 on the 21 October and it died while charging on 16th of August (1 year, 9 months, 26 days) later.

I had bought the zenfone 2, 3, 5z , 7, and now 8, which will be my last phone from Asus (unfortunately i bought my partner the 9 before this issue). The only one I didn't have issue with was the 3. The 2 had issues with the display, the 5z had issues after replacing a cracked screen, kept bootlooping, the 7 had issues with the flip camera. Now finally the 8 just dying. Apparently I'm a slow learner. 

[Falcon_ASUS]

@saleemi , @Thor8 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

[vernel]

Guys, basically even if you are all under warranty. you will still loose your files. this seems to be a problem with the MOBO of the Zenfone 8 wherein it will suddenly decide to not work. even if the MOBO is replaced, that will include your internal memory as well. this is basically a lost cause. Asus is good at designing flashy things but not at making things durable. I feel dumb for buying basically each iteration of Zenfones and suddenly dies with either battery issue and now with this MOBO problem. This MOBO problem is a new to me so I wasn't able to backup all of my important files and pictures, including my Crypto. There is no other way to fix this. There are some people recommending to do a reball of the CPU to the Mobo but there is a high chance that it will not work as well. 

Mine is already out of warranty and here is the reply of Falcon for transparency to everyone.

Based on the serial number information, your phone is now out of warranty (warranty expired on 2022-07-26).
As it has been beyond the warranty period, the service center may provide you with a cost estimate for parts replacement.
The following is the contact information:
https://www.asus.com/support/service-center-location 
Sorry for any inconvenience it may be caused.

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Now it's all up to you if you will still buy an Asus product. This is the reason why I stayed away from the ROG phones and ROG Ally X. You will never know when they will suddenly be unusable.