To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[Esmer]

So, after a month (!) upon arriving to the Asus authorized service center, I finally got a verdict on my Zenfone 8: motherboard replacement, the total price is more than 30k UAH (over $700).

FYI, a brand new ASUS Zenfone 10 8/256GB costs less, around 28-29k, and a brand new ASUS Zenfone 9 8/256GB can be purchased for as low as 22k UAH, both of these come with 1 year warranty. Which, as we all know by now, is worth nothing.

Naturally, I am never ever buying anything from asus again. Congrats on losing a customer who's been buying your products for over 20 years.

[nasch007]

Don't fret. This is just their super scummy tactic. I'm betting they made significant $$$ from over estimating people and just seeing which suckers would overpay.

Refuse to pay, as you rightly should because that fee is goddamn ridiculous, and they will more than likely do the repair anyways. This is the same scam they've been running, and the stuff that makes them popular (for all the wrong reasons) with channels like Louis Rossman and Gamer's Nexus. Wait till you refuse and they threaten to send your stuff back in pieces (unassembled). That's a real hoot.

This garbage company deserves everything they get, including to shell out to repair defective parts that they know or knew were bad at the time. At this point, the fact that they haven't issued a recall or any sort of recompense is just stupid silly.

Make them fix it for free as they should, and then like you said, never, ever buy another ASUS product again.

For perspective, I had to send mine in twice because they incompetently scratched my screen during the first repair. I did in fact receive the same sort of nasty bill you did, for the "covered" screen repair. I just declined to pay it and they did honor at least rectifying their mistake and replaced the screen.

Oh, how the mighty have fallen!

[JM1]

Long story short, Asus scammed people with their phones (ROG and Zenfone). 

[JM1]

Funny that Asus is still keeping ROG phones. 

[JM1]

Again, what else is new. 

I will not be surprised if in a couple of years Asus will declare bankruptcy or will just disappear entirely.