To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[afs]

Asus warranty website said expired. I think here in Malaysia, it is usually 1 year only.

[Kuiteskivarattu]

Ok. Just wait for @Falcon_ASUS to reply

[ShikiByakko]

My phone just died a couple of hours ago.

It has been 2 years and a month since I bought it, so it is out of warranty. I live in Japan.

I was about to go to sleep, and I was looking at my phone while connected. My previous Twitter session expired, so I logged in again, and immediately after I logged in the screen seem to freeze, and then it when completely dark.

The charging light also went out, and it stopped to generate heat. I've tried to connect it to other chargers, hold all button combinations possible, trying to connect it to my PC, and nothing, it is completely dead out of the blue.

This was my first, and will be my last ASUS phone. This is insane, I've never had a problem like this with another phone, and I have had experience with defective phones.

[Falcon_ASUS]

@afs  @ShikiByakko 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

[Esmer]

So, after a month (!) upon arriving to the Asus authorized service center, I finally got a verdict on my Zenfone 8: motherboard replacement, the total price is more than 30k UAH (over $700).

FYI, a brand new ASUS Zenfone 10 8/256GB costs less, around 28-29k, and a brand new ASUS Zenfone 9 8/256GB can be purchased for as low as 22k UAH, both of these come with 1 year warranty. Which, as we all know by now, is worth nothing.

Naturally, I am never ever buying anything from asus again. Congrats on losing a customer who's been buying your products for over 20 years.