To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[Floryapo]

Another one bites the dust! Actually I have had this issue intermittently about 12 months ago, the device decided it wanted to take a week long vacation and just blacked-out, on two occasions, now it's fully toast! My ZF 8 has been dead for quite sometime but I came across this mega thread when looking into booking an ASUS repair, the threads described the exact issue I have seen. I'm well out of warranty having purchased in 2021. Are ASUS doing goodwill repairs on these phones being a clear manufacturing defect? 

[JM1]

I think it's clear by now that Asus scammed their loyal consumer with their Zenfone 8, Zenfone 8 flip phones. Asus lured the public into buying this phone, the warranty expires together with the phone, like Asus knew this would happen and decided to just discontinue manufacturing Zenfone. 

[Esmer]

Yes, this feels exactly like scam.

When a car manufacturer has a wide known problem with their model, they fix it for free. Asus just dropped the ball on their loyal customer base.

It's been a month since my phone died and I contacted Asus officials. It's been almost three weeks since Asus authorized services got my phone, and I am yet to hear from them (called twice already - they didn't even start to diagnose the phone).

What I do know, that after purchasing several motherboards and routers, I am never buying another Asus product.

[nasch007]

This is the key.

They may not ever do the honorable thing -- admit their fault, replace all affected models for free, even allow us to unlock our bootloader in case the community may have a fix -- but we can force them to pay.

I have purchased routers, rtx video cards, phones, and motherboards from ASUS. No longer. They are dead to me. I just dropped $700 on an LG monitor. At least they haven't screwed me the way ASUS does.

Everyone abandon this ship. Watch the stock tank. Exercise your power in the form of choosing where you spend your hard earned money.

As soon as this phone dies, which I am certain it will, I'll be replacing it with a Fairphone or a Nothing phone.

You all should do the same.

[Falcon_ASUS]

@Floryapo 
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