To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[nvubu]

If you are warranty, it will be fixed free of charge. Took mine two weeks from pick up to return. Out of warranty, very expensive - the m/b was about 500 USD - plus you have to ship the phone and pay a diagnostic fee of 85-100USD, so it makes it uneconomical to repair.

If the m/b is replaced, you will lose all of your data.

Someone up thread has managed to get their m/b soldered chips reseated etc. which lasted 6 months or so. You will have to look for this as I don't have a link to it.

It is ridiculous that ASUS won't take ownership of the issue and fix bricked ZF8 as the majority of users who experience this have not done anything wrong, and their phone will have been used for straightforward everyday tasks.

Some further thoughts:

If you are in Australia there is a law that things should be fit for purpose (not sure of the wording). Someone on here has claimed under this and got all their money back as a phone failing in such a short period of time is not fit for purpose.

If in the UK if outside the two year warranty period, I'd suggest the small claims court for the full cost of the phone, again stating not fit for purpose. Again someone has taken ASUS to court (for lack of boot unlocker or similar), and again won the case.

If in the EU, there must be some law that covers this situation. Possible under this Consumer guarantees, warranties, claims and returns - Your Europe (europa.eu)

When can your customer claim redress?

Be aware that you are legally bound by any public statements you make about your products, especially through advertisements or on labels.

If you are a retailer, your customers can ask for redress under the legal guarantee provided by EU law - if an item:

• doesn't match the product description
• has different qualities from the model advertised or shown to the client
• is not fit for purpose - either its standard purpose or a specific purpose ordered by the customer which you accepted
• doesn't show the quality and performance normal in products of the same type
• wasn't installed correctly - either by you, or by the customer, due to shortcomings in the instructions

Also, if you didn't buy the phone directly from ASUS, then the retailer seems to be equally liable.

Rest of the world - you will need to look at your laws to see if you can find any that will allow you to seek redress.

[ceejeey]

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the m/b was about 500 USD - plus you have to ship the phone and pay a diagnostic fee of 85-100USD

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with this cost, best to buy new non ASUS phone

[Falcon_ASUS]

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[lolkmg94]

Hello , joining this team , just after 2years , my asus zenfone 8 said bye to wifi and hotspot, strange and unfortunate, disappointing this device actually.

[lolkmg94]

Can i get a help from asus support too please ??...