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To Asus and all owners of a dead Zenfone 8

leoncarrera
Rising Star I

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

273 REPLIES 273

Leon_sc
Star I

My Zenfone 8 (bought in June 2022) just died today (March 7th 2024) while simply scrolling through Instagram.
Now that I hear that a lot of people are having issues with this phone, I would rather have a full reimbursement rather than a repair. A repair will just postpone the death of the device by 2 years.

Zauel
Star I

Bought march 2021, issue with wifi on Aug 2023 then flashing ramdump loop Mar 2024 pretty much dead.

Bought it June 2021.

nvubu
Rising Star II

There are also a fair number of failures on the Chinese language section of this website here (use auto translate): ZenFone 8 - ASUS - ZenTalk

 

tesznye9
Star II

Hi Companions in fate,

My ZF8 was bought in 2023.02.28. Died in 2024.02.21., while it was in my pocket around 90% battery. Still in service.

I'm in Hungary, bought it from a hungarian online store, but the shops owner is in Czech Republic. ASUS Czech Service s.r.o would replace the motherboard, but want to charge me 40 euros, cause the "stratched and peeled camera lens". There is no connection between the motherboards faulty and the aesthetical damages, what were generated during normal daily usage. Both ASUS and the seller just peeling the fart!

As the owner of countless ASUS products, both the phone and the warranty administration a huge disappointment!

Sorry for my bad english!