Front camera

[ivrabec985]

I have bought Zenfone 8 couple of days ago.
Front camera was taking great photos but after all the updates I can't get a single sharp photo.
All photos from front camera are blurry. Its like camera can't focus at all.
Back camera is taking fine.
Don't know what to do 😞

[ivrabec985]

I just did factory reset but it's the same.
When I try to take a photo with a Front camera, it says Move farther to improve focus. No matter how far I reach my hand, the photo is blurry

[Irene2_ASUS]

Hi @ivrabec985 ,
Are you on the latest firmware version, 30.12.112.22?
You can check that following:
Settings>System>About Phone>Software information
2. If you are on the latest then I'll suggest you to check on SMMI test:
Open Calculator> type ".12345+=">SMMI TEST>Single Test>Front Camera Capture Test
If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

[ivrabec985]

hi,
i did that test and front camera didn't pass the test.
i came to the store where i have bought the phone and they sent the phone to the service.
i'm quite sad because of that because it is a brand new phone. it was marked as DAP (death after purchase)
i wonder how long will it take to be fixed.
im hoping it will be with me in less than 15days.

[micheledga]

Hello i'm facing the same issue, https://zentalk.asus.com/it/discussion/54017/fotocamere-sfocate-dopo-ultimo-aggiornamento-30-12-112-...

Update: looks that the problem is the Update of Android 12 beta recieved. I return back to android 11 as described in the "Android-12-Beta" page

Best regards