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Cannot detect wifi after android 13 update

Mcarido1986
Star II

my phone automatically restarted while playing a game. As soon as I restarted it,it cannot detect any wifi connection and hotspot is always disabled. I already tried the troubleshooting steps and resetting to factory settings but it did not work. Can u downgrade my phone pls?

6 REPLIES 6

Falcon_ASUS
Moderator
Moderator

@Mcarido1986 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

Volodymyr_444
Star III

I have the same problem, none of the methods help

Volodymyr Hapich

Hi @Volodymyr_444 ,

We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

At fist my phone cannot connect wifi after update to a13 and now it cannot turn on. Warranty ended. How do I solved this