cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot call. Text and data working.

a1lockmn
Star II
I bought a new Zenfone 8 in April, and finally got around to switching over. Got all the updates finished, did a factory reset and I can't make phone calls. Text and data are working fine, but as soon as I tap the call button, the call ends. Tried several numbers including voicemail. Tried troubleshooting with Verizon yesterday, they couldn't find any issues. Tried sim slot 1 and slot 2. Checked Volte, on or off is the same.
Help?
9 REPLIES 9

keren_ASUS
Moderator
Moderator
Hi @a1lockmn
We're so sorry to hear about the issues you're facing with your Zenfone. Can you confirm what firmware you're on? Thank you!

a1lockmn
Star II
I've attached a couple pictures, are these the numbers your are looking for?
image.png
image.png

Lord_Messi
Zen Master II
Try to reset your phone

a1lockmn
Star II
I tried a factory reset, same results.