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31.1010.0410.61 face unlock problem

Tuathe
Star III
Hello.
After last update i can't unlock my phone with my face. I can register new face with no problem but on lock screen it search for face and can't find it.
Any ideas? Anyone have similar problem?

38 REPLIES 38

Timo_Vos
Rising Star I
Same issue. Face unlock not working after last update.

piotr_kaszuba
Star II
Same problem. Face recognition just stopped working. Clearing cache and restarting the phone works for few minutes...

pio_zen
Rising Star II
Maybe not my favourite company but I have samsung tab S7 (not much choice on the market in android tablet category) . There was a lot of updates and no issues with them. Asus could be good replacement for OnePlus RIP but if you cannot manage software development then the case of smartphone industry is lost for you. Shame...

asafshilo997
Star I
I got the same problem. When i restart my phone it works but afer a few hours it stops recognizing me again

Ronni2
Star II
Please correct, after unlocking via FOTA, face unlocking also does not work.The procedude for removing the face and resetting the Asus face ulock service only works temporarily, then the phone stops unlocking with the face again