31.1010.0410.61 face unlock problem

[Tuathe]

Hello.
After last update i can't unlock my phone with my face. I can register new face with no problem but on lock screen it search for face and can't find it.
Any ideas? Anyone have similar problem?

[Rexator]

Wtf are they doing. Bug after bug after bug. I think im going back to iphone!

[Tuathe]

Gustav_ASUS

We will issue a fix for this bug in the next FOTA. Please feedback if it works okay after updating your devices.

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Can't wait. When we can expect new update? 

[frantsy]

Gustav_ASUS

We will issue a fix for this bug in the next FOTA. Please feedback if it works okay after updating your devices.

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I updated firmware .61 and face unlock still works fine without any problems. But I'm using the full firmware downloaded from ASUS website instead of FOTA.
However, I would like to point out that the file name is wrong and I had rename it from
UL-ASUS_I006D-ASUS-31.1010.0410.61-1.1.25-2204-user.zip
to
UL-I006D-ASUS-31.1010.0410.61-1.1.25-2204-user.zip
for it to be recognized by update launcher.

[Gustav_ASUS]

frantsy

https://zentalk.asus.com/en/discussion/comment/211936#Comment_211936

I updated firmware .61 and face unlock still works fine without any problems. But I'm using the full firmware downloaded from ASUS website instead of FOTA.

However, I would like to point out that the file name is wrong and I had rename it from

UL-ASUS_I006D-ASUS-31.1010.0410.61-1.1.25-2204-user.zip

to

UL-I006D-ASUS-31.1010.0410.61-1.1.25-2204-user.zip

for it to be recognized by update launcher.

View post

Thanks for pointing that out, we're fixing it!

[Gustav_ASUS]

flatratte82

I tried what was suggested and it worked. However... After a few successful unlocks face unlock stopped working again.

FW version: 31.1010.0410.61

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Clear cache files system-wide and reboot your device. let me know if the problem comes back.