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Updates taken down?

nasteenpois
Star III

My phone needed service and apparently the mainboard was changed and because of that my phone is running older firmware.

Updater doesn't find any new updates and i can't find any updates anymore on support page.

Where can i get newest firmware and why those aren't available anymore?

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@nasteenpois 
We would like to inform you that we no longer provide previous firmware versions or downgraded software packages on ASUS official website. This is to ensure that the security updates on your phone remain up-to-date with the latest firmware versions. We appreciate your understanding and patience. If you have any question or need assistance, please feel free to visit our service center or call the service hot line, we will do our best to provide help for your questions. 
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.

Thanks for the reply but you didn't address my guestion at all.

Where i can get newest firmware because i don't see it on support page? I want to update to the newest firmware.

I am not taking my phone to a service center for an update because that isn't a proper solution and there isn't any service centers near me.

nasteenpois
Star III

Finally got my phone to update. Only took over a month to get those updates.

Removing firmwares from support page is really worrying for me because if someone buys zenfone 8, at this point in time, might be stuck with old android version and have worse security because of that.