Official Unlock tool not working for Zenfone 7

[Peter111]

After downloading official Unlock tool from ASUS Website amd attempting to unlock my ZenFone 7 device. I keep getting error: Failed to unlock your device. Please try again later [24802]

Can admins clarify if it is temporary issue with unlock server or unlocking has been disabled permanently?
@CH_ASUS
@Jiaszzz_ASUS

[lizp]

Encountering the same issue with my brand new Zenfone 8, and have yet to get any answers from support on the issue either. I'll also be watching this topic.

[Aureliannn_ASUS]

Hi @lizp 

The Unlock App Service will undergo maintenance starting from May 2nd, 2023.

During the maintenance period, users will not be able to perform device unlocking.

We apologize for any inconvenience this may cause. 

[Chang1025]

What time can it work?

[AhmadRehan98]

i think it happens to any asus phone atm.
also happens to my zen 9

[Aureliannn_ASUS]

Hi @AhmadRehan98 ,

The Unlock App Service will undergo maintenance starting from May 2nd, 2023.

During the maintenance period, users will not be able to perform device unlocking.

We apologize for any inconvenience this may cause.