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face recognition and camera latch

Star III
Please tell us some basic information before asking for help:
Model Name: Zenfone 7 Pro
Firmware Version: Last one
Rooted or not: Not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Hi! As you know, when you put the camera latch, you can't flip the camera anymore, it says "please unlock the latch on the asus cover", you can't flip the camera for selfie mode and the motor is not actuated, but when the screen is locked and you have face recognition ON, when you press back, the camera is retracting and I am afraid that it causes engine wear because it is actuated in vain. The motor should not be actuated by itself at all when the latch is on. This doesn't happen when you want to flip it in the camera application, it happens only on face recognition.

Listen carefully at the end.


Zen Master I
Hi @alexandru.sarau,
Thank you for reporting this.
We are taking a look at it.

Zen Master I
Hi @alexandru.sarau
Can you confirm that you are using the latest firmware version

Zen Master I
Hi @alexandru.sarau,
I will send you a PM con further instructions 🙂