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- Re: A11 major problems with Gmail notifications
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A11 major problems with Gmail notifications
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04-20-2021 03:56 AM
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After updating to A11 I started to see major issues with the battery optimizations, mostly on Gmail app, but once I started to investigate I see it overall. Email notification come with hours , if not tens of hours delay , which was not the case on A10. I noticed that even whether app is not updating in timely fashion.
It looks like phone goes to hibernate and not resumes for notification only once in a couple of hours if not more. Strangely but whatsapp is working fine. I have disabled all battery optimizations and I saw some improvements but not that good as in A10. Yesterday for instance, I lost a couple of important emails since they Gmail App only synchronized once in 10 hours....which is unacceptable.
Factory reset does not help since I have done it at least 7 times due to various issues since A11 update a week ago...
Please help!!!! I don't know what else to look for!
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After updating to A11 I started to see major issues with the battery optimizations, mostly on Gmail app, but once I started to investigate I see it overall. Email notification come with hours , if not tens of hours delay , which was not the case on A10. I noticed that even whether app is not updating in timely fashion.
It looks like phone goes to hibernate and not resumes for notification only once in a couple of hours if not more. Strangely but whatsapp is working fine. I have disabled all battery optimizations and I saw some improvements but not that good as in A10. Yesterday for instance, I lost a couple of important emails since they Gmail App only synchronized once in 10 hours....which is unacceptable.
Factory reset does not help since I have done it at least 7 times due to various issues since A11 update a week ago...
Please help!!!! I don't know what else to look for!
130 REPLIES 130
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05-25-2021 01:14 AM
Google has informed us that they are aware of the Gmail notification issue and that it will be fixed in a future Gmail app update.
As you can see in below links, this issue is not isolated to ASUS devices
https://support.google.com/mail/thread/4369662/why-am-i-no-longer-receiving-or-getting-notifications...
https://support.google.com/mail/thread/4171361/the-gmail-android-app-has-not-been-pushing-notificati...
As you can see in below links, this issue is not isolated to ASUS devices
https://support.google.com/mail/thread/4369662/why-am-i-no-longer-receiving-or-getting-notifications...
https://support.google.com/mail/thread/4171361/the-gmail-android-app-has-not-been-pushing-notificati...
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05-25-2021 01:38 AM
I really hope you got an answer from google. Those posts are old ones and they have no real fix for it. (I have checked all the posts about gmail notifications). I already disabled battery optimizations and that helps me, but not always... Still I think those battery optimizations are the culprit for a lot of issues on my phone. If I start those I am not getting any notifications anymore(even with them stopped sometime I am not getting any...) and the majority of my apps stop working correctly. Like the weather app does not refresh itself... it is like those battery optimizations kill all apps in the background and nothing works again unless you start again the app...
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05-25-2021 01:55 AM
Anders_ASUSSorry Anders, but u mentioned 2 posts of 2019!! Android 11 was not even released at that time.Google has informed us that they are aware of the Gmail notification issue and that it will be fixed in a future Gmail app update.
As you can see in below links, this issue is not isolated to ASUS devices
View post
And i can confirm before the asus Android 11 update i've been using gmail with no problems at all.
So its pretty clear, at least in my case, the problem is CAUSED by the recent A11 asus rollout.
I gave you my logs, i would have appreciated a better response than just 2 old posts of 2019....
Is there any other place, other than this forum, to have support from?
ty
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05-25-2021 11:15 AM
Anders_ASUSThose links are a bit of a stretch, BUT the Google threads might have got locked prematurely, so here goes hoping for the best... If Google informed ASUS on this, so there must be some truth.Google has informed us that they are aware of the Gmail notification issue and that it will be fixed in a future Gmail app update.
As you can see in below links, this issue is not isolated to ASUS devices
View post
FYI for everyone in this thread: Google also produces errors.
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05-25-2021 01:04 PM
I am not saying that google does not produce errors. I've seen a lot of shitty code from google also...but this started to happen on A11. And I had this from the day 1 of A11...well I noticed it in the second day when I got a lot of emails.(some from the previously day). I did not took this into consideration until I started to notice more and more issues with apps not giving me notifications...I searched through the google topics as well and I even commented on google store for those apps.
I DO NOT THINK THIS IS A GOOGLE ISSUE.... If I stop all he battery optimizations every thing works pretty normally. ( I do not get weather updates every evening from google app, but this is not an issue) and most if times notifications are coming. Once I start any battery optimization (like for instance optiflex , or hibernate apps) hell breaks loose. And in my opinion this is not an google issue.
More than this is not only google. Instagram fails to send notifications as well (for the not seen posts). Weather app from Asus does not update the temperature on screen unless I enter the app. Last saturday I did not get notifications from telegram app. News sometimes show sometimes not notifications. Calendar not working only for reminders...should I watch any app? I am sure all of them fail to send notifications unless I am entering the app when battery optimization is on...I think all I have described has nothing to do with google. I think there is somewhere in between android 11 code and asus optimizations...
I DO NOT THINK THIS IS A GOOGLE ISSUE.... If I stop all he battery optimizations every thing works pretty normally. ( I do not get weather updates every evening from google app, but this is not an issue) and most if times notifications are coming. Once I start any battery optimization (like for instance optiflex , or hibernate apps) hell breaks loose. And in my opinion this is not an google issue.
More than this is not only google. Instagram fails to send notifications as well (for the not seen posts). Weather app from Asus does not update the temperature on screen unless I enter the app. Last saturday I did not get notifications from telegram app. News sometimes show sometimes not notifications. Calendar not working only for reminders...should I watch any app? I am sure all of them fail to send notifications unless I am entering the app when battery optimization is on...I think all I have described has nothing to do with google. I think there is somewhere in between android 11 code and asus optimizations...
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