One thing I've learned is that most of the support staff are obtuse in nature. Keeping that in mind, you can lead a horse to water but you can't make it drink. You could point out the most obvious, but sometimes people are blind to the obvious. Think like they think and maybe you will get somewhere. In addition to that, when you send in a device for repair, think of it like a game of Bingo. Like a lottery. Hope that you land on the right technician or the right support staff. Not easy, but it can be done. One other thing to consider is that it's not an iPhone priced device. In other words, the situation could be worse. If you paid more, think of the added aggravation you might be experiencing. I hope you update this thread with good news/resolution. I'm still mid-aged so I should be around to read about it should you post something.
I get what you mean... but it's really unfair on asus's behalf to claim that they have fixed the device and send it back even without testing... Ok, i agree that i am not the only customer out there and there must be a lot of other devices they wish to repair motherboards, laptops what not.... But a month is too much, it just shows that they are not capable of handling it.
