I purchased my zenfone 6z in the end of june and after a few day's of usage my phone kept crashing and restarting on it's own. I gave my phone to the service center located in borivali (mumbai), they said that the phone could not be repaired and they will have to ship this phone to their service center in dadar (mumbai) and the whole process will take 14 days... after 14 days i get my phone back and i expect it to work... the same day i took my phone back it started restarting again,
After this i again went to the service center and this time too they took 14 days all over again and still till date my phone keeps restarting and crashing... It's been a month now and i have completely lost faith in your service centers and the service you provide.
I am sick and tired of writing mails, calling the helpline number and travelling to and fro the service center, I do not think that you possess the quality and expertise to repair the device you have created.
So i request that you either find a way to repair this faulty phone that i have or replace it.. Trust me i will be happier if you refund the money but again you will say that the refund is done only within 7 days...
You have fallen into the ASUS support vortex. Bring a lot of patience, you will need it. Most times they can sort things out but it's not easy to navigate through the many people it generally takes to see an issue resolved. It will get resolved, but just be persistent and try not to get frustrated.