ZenFone 6 doesn't work

[raffaele94]

Hi everyone, my ZenFone doesn't work, the screen turns blue and stopped to work and to restart needs a lot of time (10 min). What can I do? Thanks so much to everyone will replay

[Anders_ASUS]

Is the screen always blue? Can you get into android? If yes, please try a reset from there. If no, try to make a factory reset from the service menu by holding volume down + power button when the device is turned off.

[zeu_sylverx]

Hello! I had the same issue, the phone was stuck in a boot loop! I tried all the knew options such as power plus volume down or volume up etc. and now it doesn't even launch because the phone is not charging at all! Sometimes by holding power and volume down it shows a red led light and the flash logo on the screen but no percentage on charging at all and after 1 minute or so it shuts down! If I let it to charge the phone gets warm only! And all this happened after 4 days of use only! Please help ?

[Anders_ASUS]

zeu_sylverx said:

Hello! I had the same issue, the phone was stuck in a boot loop! I tried all the knew options such as power plus volume down or volume up etc. and now it doesn't even launch because the phone is not charging at all! Sometimes by holding power and volume down it shows a red led light and the flash logo on the screen but no percentage on charging at all and after 1 minute or so it shuts down! If I let it to charge the phone gets warm only! And all this happened after 4 days of use only! Please help ?

Sounds like you have to return it to the store and get a new one. If you haven't already

[ZT-674dfc00]

Anders_ASUS said:

zeu_sylverx said:

Hello! I had the same issue, the phone was stuck in a boot loop! I tried all the knew options such as power plus volume down or volume up etc. and now it doesn't even launch because the phone is not charging at all! Sometimes by holding power and volume down it shows a red led light and the flash logo on the screen but no percentage on charging at all and after 1 minute or so it shuts down! If I let it to charge the phone gets warm only! And all this happened after 4 days of use only! Please help ?

Sounds like you have to return it to the store and get a new one. If you haven't already

What kind of reply is that, is that that easy, come on, Best reply from manufacturers, just return right ???.