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Phone restart and screen goes Black on call

Saumya_kapoor
Star I
Please tell us some basic information before asking for help:
Model Name: Rog 3
Firmware Version:
Rooted or not: Not
Frequency of Occurrence: everytime i get incoming call
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I just hold the power button untill phone restart
2 REPLIES 2

deyharit
Star III

update your device , or rollback to any previous system update where the phone was stable, for me in my zenfone 6 this issue was there in oct 2019 android 9 update, after i updated the device to android 10 december version it was gone

ZenBot
Community Manager
Community Manager
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