Implications on warranty after unlocking bootloader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-03-2020 09:50 AM
I recently bought a brand new ASUS ZenFone 6, one of the main reasons I bought it is because I wanted to install custom ROMs on it.
However in order to do that I would have to unlock the bootloader (using the official tool), which will void my warranty if I understood the T&C correctly. I am worried that I might encounter an hardware issue, would I still be covered for servicing hardware issues in this case?
Thank you for your responses in advance.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-03-2020 12:34 PM
As you noted, if you unlock the bootloader, your warranty is completely null and void. This would apply to software and hardware support.
If you want to test out custom ROMs, we would suggest doing this after the 12 month warranty has expired.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-03-2020 09:08 PM
LP_ASUSThank you for your reply, it is a little bit disappointing that unrelated hardware issues are not covered under warranty. Will the phone be still serviced as an "Out of Warranty (OOW)" product?You can find the complete warranty info here, but it sounds like you understand the gist of it.
https://www.asus.com/support/images/upload/file/20191008182638720_E14357.pdf
As you noted, if you unlock the bootloader, your warranty is completely null and void. This would apply to software and hardware support.
If you want to test out custom ROMs, we would suggest doing this after the 12 month warranty has expired.
View post
"If Your service request is OOW, a Service Charge List with an offer for repair will be provided to You, which You may accept or reject. If You accept the repair we will provide You with an invoice for the repair labor, spare parts and other costs stated in the Service Charge List. You must pay the invoice within 4 weeks of the invoice’s date of issue. The repair will only be completed after the invoice is settled"

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-04-2020 12:38 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-04-2020 12:42 AM
