11-26-2019 08:05 AM
11-26-2019 12:08 PM
JoelGamaThe last time we saw this, the user restarted his phone and the problem disappeared.When I try to take a screenshot it looks like this.
Can someone help?
[Help] Zenfone 6 2019 can't take screenshot
11-26-2019 12:14 PM
LP_ASUSI already restarted the phone, and I cleaned the cache tohttps://zentalk.asus.com/en/discussion/13500/help-zenfone-6-2019-cant-take-screenshot
The last time we saw this, the user restarted his phone and the problem disappeared.
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11-26-2019 12:15 PM
JoelGamaThe we will need to log your phone to know more. I've sent you a PM.https://zentalk.asus.com/en/discussion/comment/30464#Comment_30464
I already restarted the phone, and I cleaned the cache to
The version of the phone is EU
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11-26-2019 02:01 PM
11-26-2019 02:04 PM
LP_ASUSThis is a known issue and Kris responded that it will be resolved in the next update.https://zentalk.asus.com/en/discussion/13500/help-zenfone-6-2019-cant-take-screenshot
The last time we saw this, the user restarted his phone and the problem disappeared.
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