Calls not received. Texts delayed.

[justinleon2113]

Hello. Just upgraded to the ZenFone 6 (Edition 30) over the new year and notice that many calls from family and friends are going straight to voicemail. I tested this with a friend in the room, and out of 5 attempts, only 3 made the phone ring. Many important calls for business do not ring at all. I am using Ultra Mobile (T-Mobile MVNO) and have done the usual run-around (reset phone, empty cache, check all settings for fowarding, DND, and such). Even on a fresh install, it is experiencing the same phenomenon. I tried a different phone and it seemed to consistently work...I'll keep testing.
I wanted to see if anyone else had issues with not getting calls or texts (irrespective of carrier) or if it could be just carrier issues for me. I have great coverage in my area, thus it is not like I am roaming or disconnected. Thank you for the help.

[skylerwolfe]

Just had a missed call, meaning the stock dialer didn't ring but my TMobile Digits app did. Normally both will pop up. I have wifi calling turned completely off in the hidden settings, so I don't think that's a fix. Full signal strength BTW. Would be nice if they could tweak the mbn as previously noted to see if turning on voLTE would actually help. I don't quite understand the resistance.
Edit - see addendum below

[skylerwolfe]

skylerwolfe

Just had a missed call, meaning the stock dialer didn't ring but my TMobile Digits app did. Normally both will pop up. I have wifi calling turned completely off in the hidden settings, so I don't think that's a fix. Full signal strength BTW. Would be nice if they could tweak the mbn as previously noted to see if turning on voLTE would actually help. I don't quite understand the resistance.

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It's possible this might be a false alarm. Yesterday I again had a call which did not pop up with the stock dialer, but did pop up the T-mobile digits app. The previous call (referenced in the message above) did not leave a VM but this one did and it was a pre-recorded message from a congress person. And I "think" I blocked that number in the stock dialer in the past when I got one. I don't know if the call I got referenced in the message above came from the same number as the one yesterday, but I may have incorrectly accused the phone of missing that call when it may have been due to my instructions to block the number, which the Digits app would not know.

[justinleon2113]

Any update on this? Please? @LP_ASUS , @Anders_ASUS , @CH_ASUS

[CH_ASUS]

justinleon2113

Any update on this? Please? @LP_ASUS , @Anders_ASUS , @CH_ASUS

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Hi
I believe @LP_ASUS has been trying to get help from those of you who are experiencing this issue with logging - this is the absolute best way we can check what is happening (or what isn't) and start ruling out issues , either ASUS' or TMO's.
If possible, appreciate all of your great assistance in this.

[LP_ASUS]

justinleon2113

Any update on this? Please? @LP_ASUS , @Anders_ASUS , @CH_ASUS

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As @CH_ASUS said, I'm still looking for volunteers to see if this fix works for them. If you are willing to help please @ me or quote this post so that I can send the log tool with instructions.