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Asus 6Z is getting switched off automatically

sambitsubudhi07
Star I

‎07-25-2019 07:06 PM

Asus 6Z is getting switched off automatically. When trying to switch on the process is not working properly and phone is switching on in 2 or 3 attempts on its own.
20 REPLIES 20

alistairmidgley
Star III

‎03-12-2020 01:27 AM

Seems I dont have permissions to send PMs at the moment
0 Kudos

alistairmidgley
Star III

‎03-12-2020 03:24 AM

LP_ASUS

There should be no reason to reject a repair request for an automatic reboot issue. Please contact the repair center again and request a repair, your phone is still well within warranty.

If they don't accept it, you can send me your contact info and serial number via PM and I can reach out to them internally to see what's going on.


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So I contacted them again, they've told me I do not have a warranty, despite it being brand new. and denied that this is an issue with these phones, even though anyone with Google could see otherwise.
Apparently I can have my phone picked up as long as I agree to pay an undisclosed amount of money to have it repaired. After which, if I don't like the repair quote, they'll hold my phone to ransom for £45. Literally the worst 'customer service' I've ever come across.
0 Kudos

skylerwolfe
Zen Master I

‎03-12-2020 05:00 AM

NEVER buy an out of region phone. Not worth the risk. You will be screwed with warranty.
0 Kudos

alistairmidgley
Star III

‎03-12-2020 06:31 AM

skylerwolfe

NEVER buy an out of region phone. Not worth the risk. You will be screwed with warranty.


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Seems that way, you live and learn but Asus seem to be milking the situation for all it's worth. They wont even tell me how much they're going to charge me. Surely if the part (the motherboard) is a fixed price and the labour is going to be a set amount for a set task they could tell me.
0 Kudos

LP_ASUS
Community Legend I

‎03-12-2020 03:19 PM

alistairmidgley

https://zentalk.asus.com/en/discussion/comment/48707#Comment_48707

Seems that way, you live and learn but Asus seem to be milking the situation for all it's worth. They wont even tell me how much they're going to charge me. Surely if the part (the motherboard) is a fixed price and the labour is going to be a set amount for a set task they could tell me.


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I'll send you a PM. If the phone is indeed from a different region, that definitely complicates things/
0 Kudos
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