Please tell us some basic information before asking for help:
Model Name: Asus 6z
Firmware Version: Don't know. Phone is Dead now
Rooted or not: No
Frequency of Occurrence: Multiple times
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Asus Customer service team,
I purchased Asus 6z phone from Flipkart on 10-Aug-2019. After 3 months of usage, i faced phone's auto Turn off & restart issues multiple times.
Then i logged complaint (Service No=A1911100130). That time, this issue resolved after an OTA Software update & phone was performing well until this week.
During last 2 days, my phone was again turning off automatically multiple times in a day & i had to power it ON manually. I called Asus service center Regenersis India, Bangalore yesterday & they suggested me to Reset the phone & visit service centre on Monday 10-Aug.
But today morning, the Phone has turned off again & it is not at all powering ON now.
During Covid-19 situation & pregnant lady at home, i can not take a risk to travel to Asus service center which is 30 kilometres far from my home.
Tomorrow is the last day of my phone's warranty & i am really disappointed and clueless about this problem's resolution.
Please help me & suggest - What should i do now?
