Showing results for 
Search instead for 
Did you mean: 

Zenfone 5z Suddenly started bootlooping

Star I

I have a Zenfone 5Z (older one from 2018) ZS620KL and it started randomly bootlooping last week while in my pocket. I have never modded it and it was always in Stock ROM. I am not sure how to recover it as I have a lot of data on it still. I need any help I can get on this as I cannot format it at all.






According to what you described, I would suggest you bring back your phone to our service center for further confirmation.
The following is the contact information: 
Also you can contact the local service center for help. 
The following is the contact information:
Sorry for any inconvenience it may be caused.

I gave the phone to the technical service. But they said they can't upgrade to android 9. They said no phone allowed. Do I have to use beta 10 version? Official software is android 9 but they force to use beta 10 version

Community Manager
Community Manager
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.