Zenfone 5z finger print issue

[ZT-2921fc4d]

Asus zenfone 5z
Latest version of all updates
Mobile is not rooted
I mentioned about this problem before, after that Android 10 update finger print scanner does not working even that option not there in the security settings. But today (09.05.2020) I could see the popup in my phone that is about finger security related and after that I can see this option in phone with my recognised finger print but the scanner not working only shows this option then I did restart my phone and again there is no finger print option in my phone....it hurts lot
This is a big issue going in asus zenfone series such a long time but the company does not care about it.
Innovations are good for the brand but without issues is healthy.....
I am totally upset after facing is experience again....
When will this issue clear?????....

🤦....

[riccardo_dalloc]

I'm having the same issue, finger print doesn't work at all and the option has disappeared completely from the menu. It's very annoying, absurd that the problem appeared all of a sudden and still there is no solution. I hope it can be solved quickly

[adityapruthi200]

Possibilities causing this :
1) Your flex cable connection got loose from the MB
2) your flex cable has broken
3) restart phone (soft bug)
4) hardreset (last friendly option)
5) MB faulty.
MB-motherboard
Regards

[riccardo_dalloc]

adityapruthi2001

Possibilities causing this :

1) Your flex cable connection got loose from the MB

2) your flex cable has broken

3) restart phone (soft bug)

4) hardreset (last friendly option)

5) MB faulty.

MB-motherboard

Regards

View post

Thank you for answering. Do all of these malfunctions usally cause the disappearance of the finger print unlock option from the option menu?

[adityapruthi200]

riccardo.dalloca

https://zentalk.asus.com/en/discussion/comment/114904#Comment_114904

Thank you for answering. Do all of these malfunctions usally cause the disappearance of the finger print unlock option from the option menu?

View post

Yes.....
See pic of mine...