07-25-2019 07:17 AM
09-18-2019 11:27 PM
clupie posted on 2019/8/11 17:42 These has happened to my ZE620KL after updating to the latest firmware (WW-16.0615.1907.105): 1) fas ...Hi clupie, Are these problems appearing in the latest firmware version WW-16.0615.1908.109? For problem 2 & 3, we would suggest that you have the unit sent in for an assessment and services where necessary. The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/ For problem 1, Does it show fast charging on the lock screen when you charge? Does it feel slow when the phone is in sleep mode or when using the phone while charging? Please try testing how long it takes to charge when using the original ASUS charger: 1) Clear the background apps in recent app list. 2) Turn off the screen and keep the phone in sleep mode while charging the phone. > Check how long it takes to charge from __% to 100%, and provide the time to us. For problem 4, Fingerprint has been improved in the latest firmware version. Thank you 🙂
09-18-2019 11:28 PM
phph posted on 2019/8/25 04:29 I have the same problem. Pls fix in the next firmware. Fast charge no workHi phph, We would suggest that you update to the latest firmware version WW-16.0615.1908.109 and check again. If the problem is still appearing: We would recommend that you test with the original ASUS charger. Does it show fast charging on the lock screen when you charge? Does it feel slow when the phone is in sleep mode or when using the phone while charging? Please try testing how long it takes to charge: 1) Clear the background apps in recent app list. 2) Turn off the screen and keep the phone in sleep mode while charging the phone. > Check how long it takes to charge from __% to 100%, and provide the time to us. Thank you 🙂
09-24-2019 03:57 AM
09-26-2019 07:37 AM