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Why did you guy delete zenfone 5 series the firmware download page and all zip file?

Kom
Star II

I try to reinstall the firmware but noting is left on the support pages

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@Kom 
We would like to inform you that we no longer provide previous firmware versions or downgraded software packages on ASUS official website. This is to ensure that the security updates on your phone remain up-to-date with the latest firmware versions. We appreciate your understanding and patience. If you have any question or need assistance, please feel free to visit our service center or call the service hot line, we will do our best to provide help for your questions. 
The following is the contact information:
https://www.asus.com/support/service-center-location

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#

Sorry for any inconvenience it may be caused.

 

I am writing to express my concern about the lack of availability of the latest firmware versions for the Zenfone 5 on the official ASUS website. I understand that I can download firmware files from other sources, but I believe that this is not a safe practice.

Unofficial source may be infected with viruses or malware, which could damage the user's phone or steal their personal data. I urge you to provide the latest firmware versions for the Zenfone 5 on your official website so that users can be sure that they are downloading safe and secure files.

I am also concerned that by not providing the latest firmware versions, you are driving users to download firmware from unofficial sources. This is a risky practice, and it could put users' phones and data at risk.

I hope that you will take my concerns into consideration and make the latest firmware versions for the Zenfone 5 available on your official website. Thank you for your time and attention to this matter.