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Touch doesnt work sometimes.

markus_rodrigue
Star I

‎11-20-2019 02:52 PM

Model: ZE620KL
RAM: 6G
Firmware/APP Version: PPR.180610.009.WW_user_90.11.162.111_20191008
Frequency of Occurrence: 5 times a day
Rooted: No
APP Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201911/20/175040jjkl84zrw42qrdd7.png

After this last update, touchscreen has some problems sometimes. Touch doesnt work for some seconds with no reason sometimes.
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Y_ASUS
Zen Master I

‎11-20-2019 05:48 PM

Hi markus.rodriguez, Could you help us provide whether it happens when you're on any specific apps or system page? Could you show us a short video of the problem? This could help us look into the problem greatly. To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us. Thank you 🙂
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