This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

[Solved] ZenFone 5Z The signal/network connectivity has dropped to H+ after firmware upgrade?

atomicwaster
Star II
Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version: Build QKQ1.191008.001.WW_user_100.10.107.110 20201118 release-keys
Rooted or not: no
Frequency of Occurrence: frequent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
So yesterday I got the new firmware update and download and installed automatically. I thought everything was good but when I went out and went on my mobile data I saw that I was not able to see my data go thru. I mean I saw the h+ and a full bar but no data was coming thru. I couldn't make calls or nothing and my mobile company said that I was still getting data. So is it because of the new update that now I am not able to get data thru?
20 REPLIES 20

Christine_ASUS
Community Legend II
Hi atomicwaster
Thank you for your reply. Are you using two sim cards? Please try to insert your T-Mobile sim card in slot 1 to slot 2 and recheck SMMI test, initially diagnosing that it is a sim card+APN settings issue or a sim slot issue.
If T-Mobile sim card performs well in slot 2, please check your APNs settings with your slot2 sim carrier.

adityapruthi200
Rising Star II
atomicwaster

https://zentalk.asus.com/en/discussion/comment/138877#Comment_138877

Ahhhh I see. I did those tests the modem and sim card test passed the last one didn't .

screenshot-20201210-131938241.jpg


View post
Well this is normal, it has passed, just when you will sim 2 it will show a confirmed pass that's it.

atomicwaster
Star II
Christine_ASUS

Hi atomicwaster

Thank you for your reply. Please try to insert your T-Mobile sim card in slot 1 to slot 2 and recheck SMMI test, initially diagnosing that it is a sim card+APN settings issue or a sim slot issue.

If T-Mobile sim card performs well in slot 2, please check your APNs settings with your slot2 sim carrier.


View post
So I switched it to the second slot and did the test again the first two tests passed but when I tried the sim signal it showed this
screenshot-20201211-122744704.jpg
Weird it is in but says it's not. But I sent to check my apn settings too and everything seems right
screenshot-20201211-122910176.jpg
screenshot-20201211-122918091.jpg

adityapruthi200
Rising Star II
atomicwaster

https://zentalk.asus.com/en/discussion/comment/138929#Comment_138929

So I switched it to the second slot and did the test again the first two tests passed but when I tried the sim signal it showed this

screenshot-20201211-122744704.jpg

Weird it is in but says it's not. But I sent to check my apn settings too and everything seems right

screenshot-20201211-122910176.jpg

screenshot-20201211-122918091.jpg


View post
You have to insert both sim cards to produce the test passed.
Your settings seem fine. Tried another sim in phone?

atomicwaster
Star II
adityapruthi2001

https://zentalk.asus.com/en/discussion/comment/139109#Comment_139109

You have to insert both sim cards to produce the test passed.

Your settings seem fine. Tried another sim in phone?


View post
So I just got the sim. Put it in and yup it's working. The sim is from another carrier but everything seems to be working fine
screenshot-20201212-132420138-1.jpg
It's probably a bad sim card the other one.