[Solved] ZenFone 5Z Google Play system update stuck on October 2019

[Rox79]

Please tell us some basic information before asking for help:
Model Name: ZS620KL
Firmware Version: 100.10.107.110
Rooted or not: no
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): Google Play Update System
I system Updaten addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[Rox79]

Debasish Sahoo

https://zentalk.asus.com/en/discussion/comment/138718#Comment_138718

No it's not a playstore issue.

https://zentalk.asus.com/en/discussion/comment/138715#Comment_138715

Try this 👆🏻

After tapping on check for updates for 8-10 times you will see a update notification. Then update it 🙂

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I tried but it doesn't update.

[Christine_ASUS]

Hi Rox79
Please check on your inbox and provide me your SN, IMEI, and related information to avoid personal information leaking.

Hi srota
What is your situation? May you provide me your screenshot? Have you ever unlocked/rooted/flashed custom rom?

Hi friends
Anyone who faced the same situation and has never rooted/unlocked/flashed custom rom, please leave a message here.

[srota]

Christine_ASUS

Hi Rox79

Please check on your inbox and provide me your SN, IMEI, and related information to avoid personal information leaking.

Hi srota

What is your situation? May you provide me your screenshot? Have you ever unlocked/rooted/flashed custom rom?

Hi friends

Anyone who faced the same situation and has never rooted/unlocked/flashed custom rom, please leave a message here.

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Dear Christine,
I must sincerely apologize. On my side it shows 1st October 2020 .
I made a mistake, I overlooked that Rox/79 was indicating 2019 and not 2020 . Thank you a lot for asking , I was going to cancel my comment, but you were faster than me. Have a nice day, thanks for your efforts!

[Chintan_Devgani]

Christine_ASUS

Hi Rox79

Please check on your inbox and provide me your SN, IMEI, and related information to avoid personal information leaking.

Hi srota

What is your situation? May you provide me your screenshot? Have you ever unlocked/rooted/flashed custom rom?

Hi friends

Anyone who faced the same situation and has never rooted/unlocked/flashed custom rom, please leave a message here.

View post

Hi there, looks like i have the same problem. Just reset my phone last week. Never rooted my phone and also I'm on wifi for most of the time

[Christine_ASUS]

Hi Chintan Devganiya
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Your current firmware version
Settings>System>About Phone>Software information
2. Which sim carrier do you have?
3. Please check on your inbox and provide me your SN, IMEI, and related information to avoid personal information leaking.