Screen Touching Problem

[barisbas2641]

Model: ZE620KL
RAM: 4G
Firmware/APP Version: I don't know what is this
Frequency of Occurrence: Once a week or once a day
Rooted: No
APP Name:

Not every time but sometimes when im trying to enter my widgets for using them, for example Google's searching shortcut, I can't enter. Or sometimes I can't open my apps in home screen, I'm trying to open them through touching but they are just look like freezed (and during this, my phone is still fast)

[barisbas2641]

Ok, Now I'm knowing, my phone's Firmware is Android 9.

[Y_ASUS]

Hi barisbas2641, Please make sure to update to the latest firmware version WW-16.0615.1910.112. Please try clearing cache & storage of ASUS Launcher and Google and check again: Settings > Apps & notifications > See all apps > ASUS Launcher & Google > Storage & memory > Clear cache & storage. If the problem is still appearing, please show us a short video of the problem. Before recording the video, please turn on Settings > System > Developer options > Turn on "Show taps". To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us. If you haven't enabled developer options yet, you may refer to: https://www.asus.com/support/FAQ/1009474/ Thank you 🙂