Calls come in but not on my screen

[feng192]

Since a couple of days I have a very annoying issue with my Zenfone 10.

When I get a call, my ringtone works so I know i'm being called but the screen doesn't show anything. So unless I have a bluetooth headset on I can't answer the call. The second after the ringing stops, I see the call being added to my call-history as missed.

Does anyone know what the problem is here and what can be done about it?

I'm quite happy with the phone (i have it since september 24) but before sometimes calls wouldn't come in, however this only happened sometimes. But now I know i'm being called but the phone shows nothing??? And it seems to be consistent everytime i'm being called now.

[Norbiox]

I have exactly the same problem. I had installed phone app from google, then I upgraded and the app stopped working. I may call somebody but cannot even end the call. I've uninstalled google phone app and now my settings shows no app for calling yet I can still call somebody and others can call me but I cannot answer or end the call.  

[Pixilus]

Since updating to Android 15 I also have this problem, though specifically with Google Phone.

[Norbiox]

I've managed to fix this. I've uninstalled the Google 'Phone' application and installed it again and it's working perfectly.

However, before the update I had two 'Phone' apps: one preinstalled from Asus, and a second that I've installed as preferred, from Google. After the update, the Asus 'Phone' app disappeared completely, which may be the source of this particular problem.

[Pixilus]

I've done the same now, we shall see later if it works. Though I can still see the Asus phone app in my default apps.