Showing results for 
Search instead for 
Did you mean: 

Problems with Camera and SD-Card

Star I

I got 3 Problems with my phone that recently appeared: 

  1.  Front Camera stopped working completely
    • it started with an error message when choosing the front camera in the camera app and now the only thing happening when pushing the front camera button is a rotation of the symbol
  2.  Wide angle of standard camera is gone
    • The symbol for the wide angle camera is completely gone and therefore cant be choosen or used
  3.  "SD card from samsung is not supported" after it worked for almost 2 yeas?!


I already tried the whole "[Phone] Troubleshooting - I cannot launch the Camera" tipps but it did not help...

The first 2 years i've been pretty satisfied with the phone but the numbers of errors is increasing and i'm  pretty upset!!!



May I ask which model of phone you are using?
[Phone] How to find and recognize the ZenFone model name?

Regarding questions one and two, it is recommended that you clear the camera data for further verification.
[Phone] Troubleshooting - I cannot launch the Camera

Regarding the issue of the SD card not being read, it is suggested to unplug and reinsert the SD card or try using a different SD card for testing to clarify whether the problem lies with the phone or the SD card.
[Phone] Troubleshooting - Device cannot read/detect memory card

Sorry for any inconvenience it may be caused. 

The Model is ASUS_Z01RD 


The above mentioned solution for the camera did not work...

If you have tried troubleshooting steps and the issue persists, we recommend trying to restore the system.
However, if the problem persists, it may be a malfunction in the camera module. 
Sorry for any inconvenience it may be caused.