Phone's NOT Charging!

[NaitikK]

Please tell us some basic information before asking for help:
Model Name: ZenFone 5z
Firmware Version: Where to find one??
Rooted or not: No
Frequency of Occurrence: Every time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi!
I am unable to charge my handset via my USB-C charger. The charger works fine as it successfully charged other devices.
The charging port also seems to have NO damage/dust.
Mods please help... @fussion_ASUS @Falcon_ASUS @ARP_ASUS

[fussion_ASUS]

Hi, we request you to provide us your device's latest firmware version. You can follow the below instructions to do the same: Settings -- About -- Software Information.

[NaitikK]

Hi, my phone's dead. I don't have that information.
Got any other way?

[NaitikK]

fussion_ASUS

Hi, we request you to provide us your device's latest firmware version. You can follow the below instructions to do the same: Settings -- About -- Software Information.

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@fussion_ASUS I've sent the details through dm.

[NaitikK]

fussion_ASUS

Hi, we request you to provide us your device's latest firmware version. You can follow the below instructions to do the same: Settings -- About -- Software Information.

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NaitikK

https://zentalk.asus.com/en/discussion/comment/202408#Comment_202408

@fussion_ASUS I've sent the details through dm.

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@fussion_ASUS do you have any suggestions??