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No internet in mobile data

Stardusty
Star II
I haven't had internet on mobile data on 2 phones for a few days!!! Strange thing is that whatsapp works! Do you have any idea how I can fix it??

18 REPLIES 18

Aureliannn_ASUS
Moderator
Moderator
Hi, could you try go to Settings > System > Reset Options > Reset Wi-Fi, Mobile Network and Bluetooth,if the step still inoperable,it is suggest that you contact with operater to confirm the issue. Thank you.

Stardusty
Star II
Aureliannnn_ASUS

Hi, could you try go to Settings > System > Reset Options > Reset Wi-Fi, Mobile Network and Bluetooth,if the step still inoperable,it is suggest that you contact with operater to confirm the issue. Thank you.


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Hello! I have already done all this and it still doesn't work! The operator says that their network is fine!!!!!

Aureliannn_ASUS
Moderator
Moderator
Hi, could you provide the operater name and firmware version? We'll check it further. Thank you.

Stardusty
Star II
Aureliannnn_ASUS

Hi, could you provide the operater name and firmware version? We'll check it further. Thank you.


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Aureliannnn_ASUS

Hi, could you provide the operater name and firmware version? We'll check it further. Thank you.


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Vodafone Romania;WW_16.0615.2006.131

Stardusty
Star II
No more mobile data! Thank you Asus, you just lost 3 more customers!!!!